Privacy policy
Last updated: June 5, 2026
Introduction
Senzela Jade Pty Ltd (“Senzela Jade”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our Services (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We collect personal information that identifies or can reasonably be linked to you. This may include:
Contact Details
Name, email address, phone number, billing and shipping addresses.
Payment and Financial Information
Payment card details, transaction information and payment confirmations.
Account Information
Username, password, preferences and settings.
Transaction Information
Items viewed, added to cart, purchased, returned or exchanged.
Communications
Information you provide when contacting customer support or communicating with us.
Device and Usage Information
IP address, browser type, device identifiers and information about how you interact with the Services.
Cookies and Analytics
Information collected through cookies and similar technologies.
Inferences
Preferences or characteristics derived from your interactions with the Services.
How We Collect Personal Information
- You directly when you make a purchase, create an account, subscribe to our mailing list or contact us
- Your device when you browse our website
- Cookies and analytics tools
- Our service providers who assist in delivering the Services
- Partners or third parties where permitted by law
How We Use Your Personal Information
Provide and Improve the Services
To process orders, fulfil purchases, manage your account, arrange shipping, facilitate returns and exchanges, and personalise your shopping experience.
Marketing and Advertising
To send marketing emails or SMS messages, and to show personalised advertising based on your activity.
Security and Fraud Prevention
To authenticate your account, detect and prevent fraud, and maintain the security of our Services.
Customer Communication
To respond to enquiries, provide support and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, respond to legal requests and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information:
- To Shopify, which hosts and powers our store
- To trusted service providers (payment processors, shipping partners, analytics providers, cloud storage)
- To business and marketing partners, where permitted
- When you direct us to share information (for example, shipping carriers, social media integrations)
- Within our corporate group
- In connection with business transactions (for example, merger or acquisition)
- To comply with legal obligations or protect our rights
We do not sell personal information.
Relationship With Shopify
Shopify collects and processes personal information to provide and improve the Services. Information you submit may be transmitted to Shopify or third parties in other countries.
Shopify may also use aggregated data from your interactions with our store and other merchants to provide enhanced features.
To learn more about how Shopify processes personal information, visit the Shopify Consumer Privacy Policy.
Cookies and Tracking Technologies
We use cookies to personalise your experience and understand how visitors use our website.
Types of cookies include:
- Analytics cookies
- Customer preference cookies
- Advertising and targeting cookies
- Shopping cart cookies
You may adjust your browser settings to refuse cookies, though this may affect your experience.
SMS Privacy
If you provide your mobile number, we may send:
- Order updates
- Cart reminders
- Customer service messages
You may opt out at any time.
Data Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Backup copies may persist for a reasonable period after deletion.
International Transfers
Your personal information may be transferred, stored or processed outside your country of residence.
Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal information
- Request correction
- Request deletion
- Request portability
- Opt out of targeted advertising or data sharing
- Manage marketing preferences
We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your rights.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.
If you believe a child has provided personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
contact@senzelajade.com